Frequently asked
FAQ
Everything about ordering custom challenge coins — and if your question isn’t here, just call or text us.
Ordering
What’s the minimum order?
Our minimum is 50 coins per design. Smaller runs can be quoted case by case, and the per-coin price drops sharply as the quantity grows, so ordering a few more often costs little more in total.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for large recognition, event, and fundraising programs.
Can I order a sample before a bulk run?
We approve every order with a detailed digital proof before anything is struck, and for larger programs a pre-production sample can be quoted so you can hold the finished coin before we run the full order.
Can I mix finishes or sizes in one order?
Each distinct design and size is its own die, but you can run multiple coins together and the combined volume helps your pricing. Tell us what you’re planning and we’ll structure the quote.
Can I reorder later and match my last batch?
Yes. We keep your artwork, die, size, plating, and enamel spec on file, so reorders match your previous coins exactly and move faster.
Design & Artwork
Do you charge for proofs?
No. Digital proofs are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo, a sketch, or a low-res logo, our artists will rebuild it mint-ready at no charge.
Can you match my brand or unit (Pantone) colors?
Yes. We match enamel colors to your Pantone (PMS) references so the coin coordinates with your brand or unit palette.
What plating and enamel options are there?
Polished and antique gold, silver, copper, bronze, black nickel, and dual-tone plating; soft or hard enamel; and add-ons like an epoxy dome, sequential numbering, and custom edges. We’ll recommend a combination for your design.
Can you do 3D, custom shapes, or spinners?
Yes. We offer die-cast 3D relief, fully custom die-cut shapes, cutouts, spinners, bottle openers, and translucent enamel. Tell us the idea and we’ll show it on the proof.
How many revisions do I get?
Unlimited, and always free, until you approve the proof.
Production & Shipping
How long does production take?
About two to three weeks from approved proof for standard coins; 3D sculpting, custom shapes, or special features may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm ceremony, event, or in-hands date — tell us the date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Coins are compact and ship economically even at volume.
Can coins be individually numbered?
Yes. We can add sequential serial numbers, names, dates, or a limited-edition count to the edge or back for collectible and commemorative coins.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved proof, we remake or replace the affected coins.
Pricing & Payment
How much do custom coins cost?
Bulk pricing is by quote and depends on size, method, plating, enamel, features, and quantity. There is a one-time die or mold charge, after which the per-coin price falls sharply with volume. Each product page shows a typical range.
Why don’t you list exact prices?
Price depends on size, thickness, plating, enamel type, special features, and quantity. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations, units, and companies.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
Product & Care
What size and thickness should I choose?
1.75″ and 2″ are the most-ordered sizes and feel substantial without being bulky; 2.5″–3″ suit premium awards and 3D designs. Thicker 4–5mm coins feel more premium and show deeper relief. Tell us the use and we’ll recommend a spec.
Which coin type should I choose?
Soft enamel for the classic, best-value coin; hard enamel for a smooth, premium award; die-cast 3D for sculpted relief; antique metal for a timeless all-metal look; printed for detailed or photographic art; custom-shape for a standout piece. Tell us your use and we’ll recommend one.
How durable are the coins and finishes?
Very. Die-struck and die-cast metal holds detail for decades. Hard enamel and an epoxy dome resist wear best; antique finishes hide fingerprints and handling marks, which is why they suit daily-carry coins.
What packaging options are there?
Coins come in individual protective poly bags by default; velvet pouches, acrylic capsules, and printed presentation boxes are available to elevate an award or gift.
What’s the difference between soft and hard enamel?
Soft enamel sits recessed below the raised metal for a textured, dimensional feel at a lower cost; hard enamel is polished flat and level with the metal for a smooth, jewelry-grade, more durable finish.
🎁 Monthly Giveaway
Win Free Stuff
Enter below for a chance to win plus receive 10% off your first order.
🎉 You are in!
Check your email for your 10% off code. Good luck!